One Stop FAQs

What are the Cashier Window hours?

Regular hours for the Cashier Window are Monday thru Friday, 8:30 a.m. - 4:30 p.m.

What forms of payment does the Cashier Window accept?

The Cashier Window accepts Cash and Check payments.

What transactions can be carried out at the Cashier Window?

The following transactions can be carried out at the cashier window.

What is the process for getting a replacement student ID?

If you require a replacement student ID, a $10 fee should first be paid at the Cashier Window.  Once the fee is paid, a receipt will be provided to you by the cashier.  This receipt should then be taken to the Campus Card office, located in the Palace Road Building, First Floor, Room P-107 where a new ID will be created for you.

What is the process for receiving an emergency loan?

The Emergency Fund Loan is available to all undergraduate students who need to borrow money in an emergency situation. Please email Student Affairs to meet with a member of the Student Affairs staff to start the loan process.

What is the process for receiving an expense reimbursement?

For reimbursements of $100 or less, the Simmons University Expense Report must be filled out and any receipts attached.  The expense report must then be signed by the department budget manager.  Once the form is completed and signed, it should be taken to the Cashier’s Window a cash reimbursement will be provided.  For reimbursements greater than $100, the Simmons University Expense Report should also be completed and signed by the department budget manager.  Once signed the form and any receipts should be brought to the Accounts Payable department.  Accounts Payable can be reached via email at [email protected].

What is the process for receiving a cash advance?

Cash advances can be obtained by students for Events associated with student organizations.  Students should work directly with the Office of Student Leadership and Activities (OSLA) for approval of cash advances.  Once approved, cash advance forms (provided by OSLA) can be brought to the Cashier’s Window to receive the approved amount.  Within five business days of receiving a cash advance, all receipts and any unused funds must be returned to the Cashier’s Window in order to close the advance. Individuals with outstanding cash advances will not have new cash advance requests fulfilled.

How do I view my bill?

Visit Workday; click on My Finances → Welcome to the Online Student Account Center → View Statements.

How do I pay my bill online?

Visit Workday; click on My Finances → Welcome to the Online Student Account Center → View Statements.

How do I add an authorized user to view my account and make payments?

Go to Workday → Click on Finances → Welcome to the Online Student Account Center! (under My Finances) → Authorized Users (under "My Profile Setup" on right hand side).

You will then receive an email from [email protected] with your temporary password to login.

Login to the Authorized User Online Student Account Center.

How can an authorized user view my bill or make a payment?

Please log in to the Online Student Account Center.

When is my payment due?

For all on-campus programs or non @Simmons Online programs: Fall (August 15th), Spring (December 15th), Summer (May 5th).

For all @Simmons Online programs, bills are due one week before the term starts. Learn more about our payment policies and deadlines.

What is the penalty for late or non-payment?

Currently up to $200 in late fees per term and a financial hold. Learn more about our payment policies and deadlines.

Do you mail paper bills?

Simmons University does not mail paper bills. Students and authorized users receive an email notification when billing statements are posted online. Learn more about Billing and Payment.

What methods of payment can I use to pay my bill?

Online e-check, online credit card, check, money order and wire. Please see our payment methods page for more information.

Is there a fee for online payment?

There is no fee for online e-checks. There is a fee of 2.85% fee for credit card payments collected by the payment processing company, not Simmons.

How quickly after I make a payment will it reflect on my account?

Payments made to student accounts are posted immediately and will reflect on your account immediately after the transaction is complete.

What payment methods are accepted?

Simmons accepts e-checks from your checking and savings account and credit card payments. Please note that a convenience fee of 2.85% will be charged by the provider for the credit card payment option. Simmons University does not charge nor collect the convenience fee. Credit cards currently accepted are: Visa, Mastercard, Discover and American Express.

How do I sign up for a payment plan?

Student: Log in to Workday; click on My Finances → Welcome to the Online Student Account Center → Payment Plans tab.

Authorized User: The student must first authorize you by logging to Workday; My Finances → Welcome to the Online Student Account Center → Authorized Users on the right hand side. You will then receive instructions with an email to create your account. Once your account is created, log in here and go to the payment plans tab.

Visit simmons.edu/paymentplans for enrollment deadlines and plan details.

Can I schedule payments to be deducted automatically?

Yes, you can schedule payments to be deducted automatically by e-check or credit card each month on the due date.

How much is the enrollment fee?

There is a $40 enrollment fee per term. You must set up a separate plan for each term of enrollment.

What happens if I miss a payment?

If an installment is late or missed, the account is subject to a $25 late fee. Two consecutive missed payments will result in the termination of the payment plan. The account balance will be due immediately in full directly to Simmons.

How do I change my payment plan budget amount?

You can login to your payment plan account and increase/decrease the payment plan budget amount as needed.

How do I close my payment plan if needed?

Contact the Payment Plan Support Line at 1-833-269-3675.

What is a 1098-T?

The 1098-T Tuition Statement is an IRS tax form that lists the amount of Qualified Tuition and Related Expenses (QTRE) that you paid during the calendar year. You may be able to deduct some or all of this amount from the income you report on your federal tax return. You should speak to your accountant or qualified tax professional for the most accurate information regarding the use of Form 1098-T.

NOTE: The 1098-T reports activity for the CALENDAR year and not the ACADEMIC year.

How do I view my 1098-T?

You can view your 1098-T form online through ECSI, the University’s tax processor. Select "I need my 1098-T tuition tax statement"". Current students can also view the form in Workday by typing "View My 1098-T" in the search bar.

Will a paper form be mailed and/or what is the electronic consent?

Forms are only mailed to students without an electronic consent on file. Students are prompted to accept or deny the electronic consent to receive the form only online the first time they log into the Online Student Account Center. To confirm an electronic consent is on file, go to Workday > Finances > Welcome to the Online Student Account Center > Consents and Agreements > Paperless 1098-T. If you have a consent on file, it will say: "You have switched to paperless 1098-T." To cancel this consent, email your request to [email protected].

How can an authorized user access my 1098-T?

You can forward a copy of the form to them or they can view the form on the website of our 1098-T processor, ECSI.

Will I get a 1098-T if tuition and related expenses are paid entirely with grants or scholarships?

No, in accordance with IRS instructions, Universities are not required to issue a 1098-T to students "whose qualified tuition and related expenses are entirely waived or paid entirely with scholarships.

Why is Box 2 on the 1098-T blank?

In previous years, IRS Form 1098-T included a figure in Box 2 that represented Qualified Tuition and Related Expenses (QTRE) the University billed to the student account for the calendar (tax) year. Due to a change to institutional reporting requirement under federal law, beginning with tax year 2018, the University will report in Box 1 the amount of QTRE paid during the year.

Am I eligible for a tax credit?

Student Financial Services staff members cannot provide tax advice regarding form 1098-T. Please consult a tax professional or refer to IRS publication 970, Tax Benefits for Education.

What if my address on the form is incorrect?

The address printed on the 1098-T is your current home address listed in Workday. If it is incorrect or has recently changed, please login to Workday to update your address. If you no longer have access to Workday, please contact the Registrar to complete a change of address form. As long as the SSN/TIN and financial information on the form are correct, Simmons University is not required to submit change of address information to the IRS.

What if the dollar amount is incorrect?

If you feel that the 1098-T is incorrect please contact Student Financial Services immediately at [email protected] or call 617-521-2001 so that a staff member may review your record.

Do I need this form to file my taxes?

No, you do not need the form in order to file taxes.

NOTE: Additional information regarding Form 1098-T is included in IRS Publication 970. Students and parents are encouraged to consult IRS publications and the IRS website to obtain answers to 1098-T related questions. Student Financial Services staff members are not tax professionals and are not permitted to provide tax advice.

Please visit the IRS website for more information.

What if my SSN is incorrect?

If the SSN or TIN on your 1098-T is not correct please contact Student Financial Services immediately at [email protected] or call 617-521-2001. You will be required to complete a W-9 so that Student Financial Service can proceed with correcting your record.

What are federal Title IV funds?

Title IV funds are federal student aid funds, which are from federal student aid programs administered by the U.S. Department of Education. The U.S. Department of Education regulations only allow schools to use your Federal Student Aid to pay for current academic year institutional charges, unless you have granted permission to apply these funds to non-allowable charges as well. Federal Title IV funds do not include scholarships from the University or other private organizations.

What do Title IV funds include?

- Direct Subsidized/Unsubsidized Loans
- Direct Graduate PLUS Loans
- Direct Parent PLUS Loans
- Federal Pell Grants
- Federal Supplemental Educational Opportunity Grants (SEOGs)
- TEACH Grant

Allowable charges: Tuition, Mandatory fees, and Residence

Non-Allowable charges include: Student Health Insurance Plan, Late Fees, Returned Check Fees, Book Advances, Health Center Service Fees, and Other Miscellaneous Fees

I am not a Title IV aid recipient. Do I still have to sign?

Yes. All students are required to sign the Title IV Authorization. The Title IV Authorization is valid for the duration of your academic career at Simmons University and will apply should you become a Title IV aid recipient at any point. It can be canceled by emailing a written request to [email protected].

How are Title IV funds applied to my account?

The U.S. Department of Education requires that Title IV funds be applied to specific allowable charges. Allowable charges include: tuition, mandatory fees and residence charges billed by Simmons University. If your total Title IV funds exceed the total of these allowable charges, the University must refund that excess to you unless you give permission to do otherwise.

Why do I have an excess of Title IV funds?

Excess Title IV funds occur when the total amount of Title IV aid funds disbursed to your student account exceeds charges for tuition, mandatory fees and residence billed by the University.

What is the purpose of the Title IV authorization form?

Simmons University, in compliance with federal regulations, must obtain permission from the student or parent borrower to apply federal financial aid proceeds to pay for non-allowable charges related to a prior term, future term, or charges other than tuition, mandatory fees and residence. Without your authorization, Title IV funds cannot be applied to non-allowable charges. This may result in a refund being issued to you that creates a balance on your student account. You are responsible for paying that balance.

Does having an excess of Title IV funds mean that I have a credit balance on my student account?

Not necessarily. An excess of Title IV funds means that the total amount of Title IV aid funds disbursed to your student account exceeds charges for tuition, mandatory fees and residence billed by the University. You may have non-allowable charges such as the Student Health Insurance Plan charge that must be paid.

Will signing the authorization form help me?

Yes. By signing the form, any excess Title IV funds will be permitted to be applied to all non-allowable charges including a prior balance as well as any future non‐allowable charges during the loan period. Furthermore, signing the form will help prevent an “account hold” for unpaid charges, which would prohibit you from registering and enrolling for future semesters, obtaining grades/transcripts and receiving your diploma.

What if I don't grant the authorization?

If you do not grant authorization, your Title IV aid cannot be used to pay for charges other than current tuition, fees and residence and any excess aid will be refunded to you. Therefore, you may receive a refund and simultaneously be sent a bill for any charges that could not be paid with your Title IV aid. Receiving a refund does not indicate that there are no charges on your account.

Does the authorization form need to be signed each year?

No. The authorization remains in effect while you are a student at Simmons University. It may be rescinded by sending a written request to Student Financial Services via email. Please keep in mind that if you cancel the Title IV Authorization, you, the student, will become liable for all charges not covered by financial aid.

Where can I sign the Title IV Authorization?

Log in to Workday and go to your inbox in the top right hand corner. You will be prompted to e-sign during new student onboarding.

Where do I add my bank account information for direct deposit?

2021-2022 Academic Year

Log in to Workday and:

NOTE: It is essential that you enter your checking account information accurately. If not, you will not receive your direct deposit and a check will be issued instead.

How long will it take for the direct deposit to show in my bank account?

1-4 business days.

What if my refund is payable to a third party? Will it be refunded via direct deposit?

No. All refunds payable to anyone other than the student will be issued via paper check.

What happens if my direct deposit doesn't come through? How will I be notified?

If Simmons University was unable to successfully deliver your refund via direct deposit, you will receive an email from [email protected] informing you of the issue and a paper check will be mailed to the home address on file within 10 business days. If you have not seen your direct deposit reflected in your bank account after 5 business days, and you have not received a notification from SFS that a paper check is being issued instead, please contact Student Financial Services via email at [email protected] or call 617-521-2001 to make an inquiry.

When do loans typically disburse to my student account?

Typically 3-4 weeks into the semester (if all your loan requirements have been met).

When do you start to issue financial aid or credit balance refunds?

Typically 3-4 weeks into the start of the semester.

What happens to my financial aid if I take a leave of absence or withdraw?

Please visit the Simmons website under the ‘financial aid and withdrawals/leaves’ tab for more detailed information.

My parents pay the bill. To whom is the refund issued if there is a credit on my account?

All refunds are payable to the student (except if the refund is due from a Direct Parent Plus loan and the parent borrower has opted to receive the credit balance).

How do I cancel my federal student loan if I have already received my semester refund from Simmons?

Please visit our website under the ‘loan cancelation after refund’ tab for more detailed information.

Are tuition deposits refundable?

No. Tuition deposits are non-refundable.

I am about to drop a course or withdraw for the semester. What is the University’s policy on tuition course refunds?

Please visit the SFS refund schedule page under the appropriate tab for detailed refund schedules.

What is the Student Health Insurance Plan?

The Student Health Insurance Plan (SHIP) is a comprehensive health insurance plan provided on behalf of Simmons University by Blue Cross Blue Shield of MA. Massachusetts state regulations require Massachusetts colleges and universities to provide health insurance to all students registered ¾ time or more (as defined by the University). Simmons University defines this for all students at 9 or more credits. Students may waive the student health insurance plan if they have sufficient alternative insurance.

Are online only students eligible for SHIP?

No. Only traditional, on campus students are eligible for the Student Health Insurance Plan.

How do I waive or enroll in SHIP?

Waiver and enrollment forms are completed on the website of our broker University Health Plans. If you experience problems while trying to file your waiver or enrollment please contact Student Financial Services.

Is Masshealth sufficient to waive SHIP?

Yes. Masshealth plans meet the requirements needed to waive SHIP.

Can I enroll in SHIP after waiving coverage if I lose my insurance?

Yes. You may enroll in SHIP if you lose coverage on a prorated basis as a qualifying event. Please contact Student Financial Services for additional information.

I didn’t file the waiver in time, but have alternative insurance. Can I still waive?

Waivers must be filed by the published waiver deadline each semester. Student Financial Services will be able to assist with questions on filing the waiver.

How does Simmons decide the insurance premium?

The insurance premiums are set by Blue Cross Blue Shield of MA each year. Questions concerning premiums can be addressed to our broker University Health Plans.

I’m a new student starting in the Spring semester. Will I be charged insurance?

New students in the Spring will be charged for insurance if registered for 9 or more credits. The charge will be for Spring only with a policy period of January 1st through August 15th.

I’m enrolling for the first time this Summer semester. Do I need to waive the insurance?

No. New students for the Summer semester are not charged for SHIP. If you would like to enroll for summer insurance, please contact Student Financial Services.

I had enrolled in the insurance last year and will again this coming year. Do I need to do anything or will I be automatically enrolled?

You should file an enrollment form on the University Health Plans website prior to the insurance start date to ensure no delay in processing your re-enrollment. If no waiver is filed you will be automatically enrolled, but this may not occur until the semester is in process.

If I graduate in the Fall, do I lose my insurance?

No. Coverage under the plan runs for the year from August 15th to August 14th. If you graduate after the Fall semester, but before Spring, you will remain enrolled in the plan.

Does SHIP cover dental care?

No. SHIP does not cover dental care. However, our broker University Health Plans can assist you in finding dental insurance.

Veteran Services & Active Duty Military

Simmons University partners with the VA and all branches of the military regarding Veteran educational benefits and Active Duty tuition assistance. If you have questions on how these benefits are invoiced and/or applied to your student account, please contact Student Financial Services.

For questions regarding benefit eligibility and/or certification of Veteran’s benefits, please contact the office of Military and Veteran Services.

What is the financial responsibility agreement?

The financial financial agreement (FRA) is a document that all students e-sign through Simmons Connection at or prior to registration each term. The FRA is your agreement to pay the balance on your student account as a result of attending Simmons University in accordance with the payment policies as outlined on the University's website.

Do I sign this once or each term?

You will be prompted to e-sign the FRA at registration online each term.

What is a book voucher?

Book vouchers are funds from excess financial aid (which would normally result in a refund) that can be advanced to a student in order to purchase books and supplies from the Simmons Bookstore. These funds cannot be used anywhere except the Simmons Bookstore.

What is a parking voucher?

Parking vouchers are funds from excess financial aid (which would normally result in a refund) that can be advanced to a student in order to pay for a semester permit to park at the Simmons garage. These funds cannot be used to park anywhere except the Simmons garage. For more information about parking at Simmons, please visit the Parking Office website.

Am I eligible for a book or parking voucher?

In order to be eligible for a book or parking voucher, Simmons must confirm that:

How do I get a book voucher?

Please complete the online book advance request form. Please allow 3-5 business days for funds to be available on your ID card.

How do I get a parking voucher?

Please complete the online parking advance request form. Please allow 3-5 business days for the funds to be available on your ID card.

What is tuition protection insurance?

Simmons offers tuition protection insurance through GradGuard. This coverage supplements the University's existing refund policies in case you need to withdraw at any point in the semester due to an illness, injury, or mental health condition.

What is the deadline to enroll?

The deadline to enroll in tuition protection insurance with GradGuard is prior to the start of your term of enrollment.

How do I apply or get more information about tuition protection insurance?

Visit the GradGuard website or call 1-866-724-4384.

I am an undergraduate student, can I appeal the financial aid decision?

If your family has experienced significant and/or unforeseen changes in your financial circumstances that affect your family’s ability to contribute to college costs you may request an appeal of your need based financial aid.

I am an undergraduate student who lost their Merit scholarship, can I appeal that decision?

If there were unusual circumstances that affected your studies, you have the right to appeal your loss of scholarship.

I am a graduate student who lost their Merit scholarship, can I appeal that decision?

You may complete merit scholarship petition in the event that you have lost your scholarship or anticipate a change in your circumstances that could result in the cancellation of funding based on the terms of your award.

I have lost my financial aid eligibility due to SAP, can I appeal?

If you are an undergraduate student and you have lost your eligibility for financial aid you may appeal this determination if you have extenuating circumstances that may warrant an exception.

If you are an on ground graduate, Nursing@Simmons, SW@Simmons, or BA@Simmons student and you have lost your eligibility for financial aid you may appeal this determination if you have extenuating circumstances that may warrant an exception.

If you are an MPH@Simmons, MBA@Simmons, or HCMBA@Simmons student and you have lost your eligibility for financial aid you may appeal this determination if you have extenuating circumstances that may warrant an exception.

When will my loan disburse?

Loans are disbursed directly to the student account. As long as we have an eligible Master Promissory Note (MPN) on file as well as the required Entrance Counseling we aim to disburse loans around the 14th day of each term.

How do I complete Entrance Loan Counseling?

Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.

How do I complete Exit Loan Counseling?

Students who have received a subsidized, unsubsidized or PLUS loan(s) under the Direct Loan Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.

What is a Master Promissory Note (MPN)?

An MPN is a legal document that contains the Borrower’s Rights and Responsibilities and Terms and Conditions for repayment. Direct PLUS and Direct Subsidized/Unsubsidized loans have different MPNs. An MPN can also be good for up to 10 years if certain enrollment requirements are met.

How do I complete a Master Promissory Note (MPN)?

If you are an undergraduate student taking out a loan, complete the MPN for Direct Subsidized and Unsubsidized Loans.

If you are a graduate or professional student taking out a loan, complete the MPN for Direct Subsidized and Unsubsidized Loans  and the MPN for grad PLUS loans.

If you are a parent taking out a loan for your child, complete the MPN for parent PLUS loans.

I would like to adjust or cancel my loan.

If you would like to reduce or cancel the federal direct loan that was offered to you, please complete our loan adjustment form.

Why is the amount of my loan less than what was on my award letter?

Federal student loans have an origination fee; therefore, the amount you may receive as a disbursement may be slightly lower than the amount you accept.  An origination fee is a percentage of your loan amount charged by the lender for the processing of your loan.

My PLUS loan was denied what options exist?

If your PLUS loan was denied, you can contest the credit decision on your PLUS Loan application by appealing directly to the Direct Loan program or you can choose to add an endorser to your PLUS Loan application in order to get credit approved. More information is available by logging into the studentaid.gov website or by calling Applicant Services at 800.557.7394 (8 AM- 8 PM ET, Mon-Fri).

My Federal Loans do not cover my bill, what other options exist?

If you are a dependent undergraduate student, your parent(s) may borrow a Federal Parent PLUS Loan or you may borrow a private education loan (with a co-signer).  Elmselect is a website where you can begin researching private education loans that we know many of our students have borrowed from.

If you are a graduate student, you may borrow a Federal Graduate PLUS Loan or you may borrow a private education loan.  Elmselect is a website where you can begin researching private education loans that we know many of our students have borrowed from.

How do I apply for financial aid?

If you wish to apply for financial aid for the academic year, please complete a Free Application for Federal Student Aid (FAFSA) for the academic year that you are applying for.

I am an undergraduate student, how do I apply for financial aid for summer?

If you wish to apply for financial aid for the summer, please complete the Summer Enrollment Form.  If you are eligible for need based financial aid we will communicate that with you.  Please note that if you used all of your loan eligibility during the fall and spring semesters you will not have federal student loan eligibility for summer.

I am applying as an undergraduate student, what scholarships are available to me? 

While we offer a range of need-based financial aid options, we also offer competitive merit-based scholarships, which are determined without regard to your financial circumstances. These scholarships range from $2,000 to full tuition and are renewable for up to four years. Find out more about our merit scholarships on our website.

I am a graduate student, are there scholarships available to me?

Most graduate programs offer scholarships, but not all, so it is important to check with your graduate program admission office during your application process. Scholarships do not typically require a separate application unless noted. Decisions are based on your academic performance, achievement in leadership, community service, work experience, and other talents. Scholarships are often awarded for the duration of the program, but require enrollment in a specified number of credits, as well as a minimum GPA.

Do you have information on outside scholarships?

We have compiled a list of free outside scholarship searches that may help you find additional resources to apply to your cost of attendance.  Additionally, we have created an internal database of undergraduate, graduate, military, and study abroad scholarship opportunities.

Do outside scholarships affect my financial aid eligibility?

Simmons University follows federal regulations when awarding and adjusting financial aid packages. When a student receives an outside scholarship, they are first used to meet any unmet need the student has. Unmet need is determined by subtracting the expected family contribution (EFC) and any financial aid awarded, from the cost of attendance.

If there is no unmet need, need based self-help funds (subsidized loans and work-study) are reduced/replaced as necessary to avoid an over-award situation. If all need-based self-help funds are replaced, need-based grant will be reduced/replaced to avoid an over-award situation. The combination of outside funding and other non-need-based funding cannot exceed the total cost of attendance.

How does financial aid for study abroad work?

As of Fall 2018, Simmons has a Home School Tuition model for study abroad. This model allows all Simmons grant and scholarship aid to be used for approved semester abroad programs and is reflective of the university’s commitment to accessibility and inclusion. The financial aid process closely mirrors a semester on campus where students will pay Simmons tuition, housing, as well as a study abroad fee. In addition, there are a select number of Simmons scholarships designated for students planning to study overseas.

I am an undergraduate student, will less than full time enrollment affect my financial aid?

In order to be eligible for financial aid, students must meet particular enrollment requirements. All students need to be enrolled at half-time status or more to receive financial aid. Half-time status for undergraduates is at least 6 credits per semester.

If your enrollment status drops below full-time, your financial aid package and charges on your account will change. Reach out to Student Financial Services to discuss any enrollment status changes you may be thinking of making and how that will affect your account. Full-time status for undergraduate students is at least 12 credits per semester.

I am a graduate student, how many credits are required to be eligible for financial aid?

You must be enrolled at least half-time per semester, which means taking a minimum of 5 credits per term.

How do I complete federal Verification?

All undergraduate and graduate students who are selected by the Department of Education to have their FAFSA data verified must complete the Verification Worksheet. You may also need to provide tax information but you should be notified by SFS as to what further documents are required.

Some students are required to verify identity and sign a statement of educational purpose as part of the Verification process.  This form requires either a notary or to arrive in person for SFS to verify.

Some students must verify high school completion as part of the Verification process.  This form requires uploading supporting documents.

How do I apply for federal work-study?

Federal work-study is available to undergraduate students who have answered ‘yes’ to the question “interested in work-study?”on their Free Application for Federal Student Aid (FAFSA) form and have financial aid eligibility.

Does work-study get applied to my bill?

Work-Study is not directly applied to your bill like other aid you may receive. Once you have secured a work-study job, you will receive a bi-weekly paycheck. Many students will use this money to help pay for their personal expenses during the year.

What jobs are available to students?

Student Employment is available to all enrolled, degree-seeking students. All students can find information on the job application process and a listing of on-campus and community service opportunities on the Student Employment page.

Are there forms that I need to complete in order to begin working?

All students must complete an I-9 and a W-4 form with the Student Employment Office before you begin working at the University. For more information on these forms, please contact the Student Employment Office.

How do I get proof of enrollment to defer my loans?

An enrollment verification can be provided by contacting [email protected]. Please check with your lender first, as some lenders have their own forms to be completed.

I’ve completed all my credits and have my final grades, but am waiting for my degree to be conferred. Can I get a letter that states this?

Yes. After we confirm with your department first we can provide a signed Degree Verification letter on Simmons letterhead that states that you’ve completed your requirements and are just waiting on your conferral date for your degree to actually go through. If you’re unsure about your conferral date, you should check it on AARC, or you can email us at [email protected].

Where do I get a copy of my transcript?

Unofficial transcripts can be requested by contacting [email protected]. Unofficial transcripts do not have the school name and are not accepted by most other schools or prospective employers.

Official transcripts can be requested through Parchment. Official transcripts come in sealed envelopes or in a secure email with an encrypted PDF. Be sure to create your Parchment account with your personal email address, NOT your Simmons email.

My electronic official transcript hasn’t been received by me or the institution I wanted to send it to. What happened?

First, check your confirmation email from Parchment to make sure that you sent it to the right place. On Parchment, when you’re prompted to select the destination, right below the text box, there is a link that says “Send to Third Party.” If you click this, you will be able to directly put in the email address of whoever needs to receive the transcript.

The transcript can only be opened with a password sent in a separate email. Make sure you check your Spam to make sure it didn't go there accidentally. If you’re certain the correct destination email address was used, allow the institution a few weeks as some institutions take a while to go through all the transcripts they receive. If they still haven’t received it, go ahead and place another order, or send a physical, paper official transcript.

I am receiving an error message when I try to register, what does it mean?

The most common cause of error messages are holds. Financial Agreement Holds can be fixed by completing the Financial Agreement form found on AARC. Bursar’s Holds need to be lifted by Student Financial Services, contacted at [email protected].

Make sure you have updated your Emergency Contact, completed any Title IV documents on AARC, etc.

If you’re still getting an error message, make sure it doesn’t conflict with any of your other courses, that you have completed all the necessary prerequisites, and make sure you’re registering at your assigned time.

Some courses may require instructor consent, or they may be full. If that’s the case, the instructor needs to email [email protected] with their consent for you to join the class.

If you see an error and you’re not sure what it is, please take a screenshot and email [email protected].

How do I transfer credits from my high school/another college?

To transfer high school Dual Enrollment/college credit courses, please have the school where you took the course send an official transcript to Admissions at [email protected]. To transfer credits from another institution over the summer or Fall/Spring semesters, please fill out the appropriate Petition to Transfer Credit.

How can I change my name or address in the system?

Please fill out the Name/Address Change Form and send us legal documentation that has your updated name on it (e.g., marriage certificate, driver’s license, etc). We will then be able to change the information you need.

If you want to change your Simmons email, you’ll need to reach out to [email protected].

How can I take a Leave of Absence (LOA)?

Undergraduate students seeking to take a leave of absence need to complete a Leave of Absence form.

LOAs can extend for a total period of four consecutive ungraded semesters. If you need to take a longer LOA, you must petition the Administrative Board. You can return to Simmons for any term during or immediately after your LOA by registering on AARC. If you do not 1) return by the date you specify, 2) don’t seek an extension, and 3) don’t register for courses, you will be withdrawn three weeks after the semester starts. Please keep in mind that if you go take a LOA, it will be recorded on your transcript as “Leave of Absence” with the dates of your LOA. We highly recommend that you contact Student Affairs, Residence Life, Student Financial Services, and your Academic Advisor to tie up any loose ends and to ask any questions about going on an LOA.

Graduate students seeking an LOA should contact their program director or academic advisor.

How can I withdraw from Simmons?

Undergraduate students seeking to withdrawal need to complete an Undergraduate Withdrawal form.

Please contact Student Affairs, Residence Life, Student Financial Services, and your Academic Advisor to inform them of your plans to withdraw. A withdrawal is more permanent than a Leave of Absence, where you are anticipating to return to Simmons.

Graduate students seeking to withdraw from Simmons should contact their program director or academic advisor.

I was withdrawn from Simmons and want to return to finish my degree. What is the readmission process?

For readmission, an undergraduate student must complete an Application for Readmission and send to [email protected].

Approval must be granted by Student Financial Services, the Health Center, Student Affairs, and the Department of Interest/Major. Please start this at least one month prior to the start of the term of intended return.

How can I declare my Major or Minor?

To declare your major or minor, please complete the Declaration of Major or Declaration of Minor form and send to [email protected]. You may declare a major or minor after earning 32 credits and prior to earning 80 credits. For a Declaration of Major form, you need to have your advisor and the Department Chair sign off on the form. For a Declaration of Minor form, you just need the Department Chair’s signature.

When will I receive my diploma?

Diplomas are mailed out 4-6 weeks after a student’s conferral date. Prior to your conferral date, please make sure your address is correct on AARC.

I haven’t received my diploma yet, what happened?

Diplomas are mailed out 4-6 weeks after a student’s conferral date. If the 4-6 week mark has passed, please email us at [email protected]. We will ask you to confirm your address. If the address was correct and you should have received it, we will be able to send you a replacement.

What is a conferral date?

We have set dates through the year that we confer graduates’ degrees in batches. Your degree is not completed as soon as you finish your courses. Most students must wait a few weeks after they’ve finished their last course for their degree to be officially conferred. You should be able to see your conferral date on AARC under “My Academic Profile,” but if you’re unsure, you can email [email protected] and we can let you know your conferral date.

What is the Administrative Board and how do I petition?

It's past the 8th week of classes and I would like to withdraw from a course. Can I do this?

The semester is almost over and I may need longer to complete final assignments due to extenuating circumstances. How can I do this?

How do I, a Simmons student, register for a course at a COF institution?

Search the Online Course Directory for available courses. You may take two cross-registered courses per term.

You will need to submit an application. If you intend the course to fulfill a major or minor requirement, you must obtain consent from the program director. You will also need to note on your application if you need the class to fulfill a KCA. The application will be reviewed by both Simmons and the host institution.

Upon approval by both institutions, you will be prompted to sign the Student Success Memo, which contains instructions on how to activate your student account at the host institution.

The course will appear on your schedule as CR-101 (or CR-102, if you cross-register for two courses). After the grades at the host institution are calculated, they will be sent to the Simmons Registrar’s Office to be added to your record.

How do I, a COF student, take a course at Simmons?

Search the Online Course Directory for available courses. You may take two cross-registered courses per term.

You will need to submit an application. The application will be reviewed by both Simmons and your home institution.

Upon approval by both institutions, you will be prompted to sign the Student Success Memo, which contains instructions on how to activate your Simmons Connection account. Please contact Simmons Technology ([email protected]) if you have any difficulties.

Once Simmons grades have been posted, the Office of the Registrar will send the grades to your home institution’s Office of the Registrar.

What programs are approved for use of DoD and VA education benefits?

For an up-to-date listing of approved programs, please visit the VA WEAMS Institution Search and enter “Simmons University” for Institution Name. Make sure the Program Type is listed as: Institution of Higher Learning.

What do I need to do to get started using my Post-9/11 benefits?

Visit the VA website and scroll to the green button labeled Find your education benefits form. If this is your first time, select “Applying for a new benefit”. If you have used your benefit before, select "Updating my program of study or place of training”. From there you will complete the application.

Approximately 30 days later the VA will make their determination and send you a copy of your Certificate of Eligibility (COE). Please forward a copy of your COE to [email protected] in the Office of Military & Veteran Services who will then schedule an appointment to review your costs and coverage.

How does the annual cap on Post-9/11 benefits work?

The annual cap on benefits for private institutions like Simmons is currently $25,162.14 for those who qualify at 100%. If you are eligible at 90% then your annual cap is 90% of this figure, or $22,645.93 (and so on down to 60%). Your tuition and fees are deducted from this amount as you progress through the year. If your tuition costs exceed the annual cap, then the remainder is your out-of-pocket expense. The VA’s year runs from Fall to Spring to Summer. As Summer is the final term in the VA’s year, out-of-pocket tuition expenses are most likely to happen here. The annual cap resets each Fall. See rate tables.

What do I need to do to get starting using my Veterans Readiness & Employment (VR&E) benefits?

Follow instructions on the VA’s website. You can also navigate directly to your eBenefits account.

If you haven’t yet received your service rating, please see the instructions at the first link. Once you have been approved to use this benefit, please reach out to [email protected] to provide the name of your VR&E rep.

I am using Veterans Readiness & Employment (VR&E) benefits, how do I purchase my books?

When will you certify my enrollment to the VA?

Starting three weeks prior to the semester we submit an initial certification to the VA to list the length of your semester and your intended credit-load, but we list $0 for tuition and fees. This allows the VA to generate your book stipend (for those using Ch. 33) and to ensure that you are queued up for your BAH (if applicable). At the conclusion of the add/drop period, we submit a second certification to invoice the VA for your tuition and fees.

What is the Basic Allowance for Housing (BAH) at Simmons University (on-ground)?

Find the latest BAH rates on the VA website.

I see my veteran benefits reflected on my billing statement which is good but how will I know if the money will be paid before the billing due date?

We list VA benefits as pending aid, so they offset the relevant portion of your bill for the semester, and so that if you have 100% coverage, you do not need to pay up-front. If you have a remaining balance not covered by your VA benefits, please arrange with your Student Account Representative, to set up a payment plan.

When do you start to issue financial aid or credit balance refunds?

Typically 4-5 weeks into the start of the semester. Please note that if you are using Chapter 33 or Chapter 31 benefits in conjunction with your student loans, the refund will not generate in full until the VA funding has paid in to the school.

Will the VA cover licensing fees?

Learn more about what fees are covered and how to take advantage of this benefit.

Not finding your answer? Submit your question and someone will get back to you within two business days.